den4b Forum

ivanivienen

Member

Registered: 2008-12-19

Posts: 11

Is there any problem with my license?

Hi, good morning. I bought a license from you and I tried to update to renamer 6.1 however it does not let me use my license. How can I contact an administrator to help me please? Thanks in advance

den4b

Administrator

From: den4b.com

Registered: 2006-04-06

Posts: 3,374

Re: Is there any problem with my license?

Hello and good morning.

Is there an error message displayed when you start ReNamer?

You might have reached your upgrade expiry date, which is normally 1 year after the date of purchase. In that case, you can either use one of the older versions (found on the downloads page), or purchase a new license to use the latest version.

If that is more suitable to communicate over email, you can also use technical support email address, it is found in the About dialog of every product.

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ivanivienen

Member

Registered: 2008-12-19

Posts: 11

Re: Is there any problem with my license?

Hi, thanks for all. I bought it a long time ago and version 5.76 that is in downloads page works fine. I might consider purchasing i the new version. Regards