#1 2018-02-17 09:17

discodean
Member
Registered: 2018-02-17
Posts: 10

Crashed when click F2

Hi
Renamer continually crashed clicking F2 on a file.
I have screenshots of the errors (uploaded)

Either option terminates the program

Any advice on how to stop this happening?

Thanks dD

Last edited by discodean (2018-02-17 09:17)

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#2 2018-02-17 09:31

Stefan
Moderator
From: Germany, EU
Registered: 2007-10-23
Posts: 1,161

Re: Crashed when click F2

Hi discodean and welcome.

Never heard anything like this.

Which ReNamer version do you use?
Portable or Installer?
Where did you get (download) that tool from?
What is your Operating System?




 


Read the  *WIKI* for HELP + MANUAL + Tips&Tricks.
If ReNamer had helped you, please *DONATE* to Denis or buy a PRO license. (Read *Lite vs Pro*)

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#3 2018-02-19 11:39

discodean
Member
Registered: 2018-02-17
Posts: 10

Re: Crashed when click F2

Hi
I am on v 6.8, installer from the website - registered version on windows 10.
Is there a log file stored somewhere I could send in?

I rebooted yesterday and it started working ok.  Just retried now and got the same termination

Cheers
Dean

Last edited by discodean (2018-02-19 11:41)

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#4 2018-02-19 13:40

den4b
Administrator
From: den4b.com
Registered: 2006-04-06
Posts: 3,367

Re: Crashed when click F2

Thank you for reporting this problem.

It appears to be the same issue as described here:
"Invalid pointer operation" error on manual name change

It is a known problem which will get resolved in near future. Please see the topic linked above for suggestions/workarounds.

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#5 2019-01-26 23:19

den4b
Administrator
From: den4b.com
Registered: 2006-04-06
Posts: 3,367

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