#1 2018-07-29 07:15

ManicsMan
Member
Registered: 2018-07-29
Posts: 3

Ping incorrectly detects a computer that is already shutdown

I am attempting to create a project containing 2 events - each one pinging 2 separate computers. Upon both ping events being triggered, I run the task to shutdown. The problem is that ping (by IP or hostname) will sometimes incorrectly detect the IP being alive when this is not the case (as I have shut down both computers). This is quite a bad bug. Please can this be fixed for the next version of shutter.

Thanks in advance.

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#2 2018-07-29 12:33

den4b
Administrator
From: den4b.com
Registered: 2006-04-06
Posts: 2,692

Re: Ping incorrectly detects a computer that is already shutdown

Hello,

Please provide more information:

1) Version of Shutter?
2) Have you tried 4.2 and the latest development 4.2.0.4 Beta?
3) Shutter configuration of events and actions? Screenshot?
4) Detailed steps for reproducing the issue.

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#3 2018-07-30 02:55

ManicsMan
Member
Registered: 2018-07-29
Posts: 3

Re: Ping incorrectly detects a computer that is already shutdown

Hi,

1. I am using latest version 4.2
2. See 1. above. I havn't used Beta version yet.
3. Cannot post a screenshot at the moment but will do so later. Essentially there are 2 events and both are ping events where I am pinging 2 separate computers. Both computers are off and the pings mostly result in failures but occasionally the ping succeeds with strange ping response times such as 1600 ms or 900 ms. Using the command prompt's ping does not exhibit this behaviour and every ping times out.
4. See 3 above. It's not difficult to create the scenario. Just 2 ping events.

There isn't really much more to describe and it is quite obvious that the ping isn't working correctly.

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#4 2018-07-30 11:59

den4b
Administrator
From: den4b.com
Registered: 2006-04-06
Posts: 2,692

Re: Ping incorrectly detects a computer that is already shutdown

Thank you for the additional information.

We have identified the cause of the problem and working on a fix.

Further updates will be posted here.

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#5 2018-07-30 13:43

ManicsMan
Member
Registered: 2018-07-29
Posts: 3

Re: Ping incorrectly detects a computer that is already shutdown

den4b wrote:

Thank you for the additional information.

We have identified the cause of the problem and working on a fix.

Further updates will be posted here.


Ah great stuff! Thanks.

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#6 2018-07-30 16:21

den4b
Administrator
From: den4b.com
Registered: 2006-04-06
Posts: 2,692

Re: Ping incorrectly detects a computer that is already shutdown

This issue should be fixed in Shutter 4.2.0.5 Beta.

Please try the latest development version.

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#7 2018-08-02 16:08

den4b
Administrator
From: den4b.com
Registered: 2006-04-06
Posts: 2,692

Re: Ping incorrectly detects a computer that is already shutdown

Relevant changes in Shutter 4.2.0.6 Beta:

* Added ping interval parameter to the Ping Stops event.
* Increased timeout of the Ping function from 2 to 4 seconds.

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