#1 2020-03-30 07:04

Biff
Member
Registered: 2020-03-30
Posts: 5

Hibernation does not work?

I want the Notebook hibernate on a special time. When I come back to the Notebook sometimes it is running. So it is not hibernating. And sometimes it is hibernating.

How can I get the Notebook hibernating each time without any exception?

When I click the hibernate button in Win 10 the Notebook always starts hibernating:
dOzjSU7.png

eu2iXlS.png

beKaIAR.png

haSQgJs.png

8C21ma4.png

Last edited by Biff (2020-03-30 08:51)

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#2 2020-03-30 13:20

den4b
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From: den4b.com
Registered: 2006-04-06
Posts: 3,024

Re: Hibernation does not work?

Thank you for uploading the screenshots, they are always helpful for troubleshooting.

I can see that the Hibernate action status states "Finished". This means the the system call has succeeded without errors and the system is expected to proceed with the hibernation. However, there are several things which can interfere with the hibernation process even after it was already initiated, for example:

1. Other applications and services can prevent the system from entering the hibernation state by cancelling it.
2. The system can be awoken from the hibernation state by hardware and software events, e.g. mouse move, wakeup timer, Windows update.

When these circumstances occur they occur outside of Shutter's control, but you should be able to prevent both of these circumstances by enabling both action options "Disable wake event" and "Force critical suspend state".

I would advise enabling just the "Disable wake event" option first, and then checking if the system continues to exhibit the same symptoms. If it doesn't help, you should try enabling the "Force critical suspend state" option too.

Let us know how it goes.

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#3 2020-03-30 13:47

Biff
Member
Registered: 2020-03-30
Posts: 5

Re: Hibernation does not work?

Thank you very much!

I would advise enabling just the "Disable wake event" option first

So all I have changed now is this (activated "Disable wake event"):
q7gLGqa.png

So that option causes that Win cannot start the computer from hibernation. "Wake event" is an option / possiblity in Win being used by Win to do...anything, I assume. So sometimes Win might have waked up the system, sometimes it might not (it would not have done it each time), so I have to observe it for some time, I guess (if it not is caused again at the next occasion). Is there a log / protocoll that shows anything about such?

So if the issue was caused by that (Win just waked up the computer), why does it suddenly appear at all? I didn't change anything (by intention) in Win. And I do not know a program doing it here I would have set up to do it (by intention). So a Win update might have caused it just by changing or adding some setting when updating Win?

Let us know how it goes.

Yes, I will do so, thank you.

Last edited by Biff (2020-03-30 13:48)

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#4 2020-04-01 22:25

den4b
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From: den4b.com
Registered: 2006-04-06
Posts: 3,024

Re: Hibernation does not work?

Biff wrote:

So sometimes Win might have waked up the system, sometimes it might not (it would not have done it each time), so I have to observe it for some time, I guess (if it not is caused again at the next occasion). Is there a log / protocoll that shows anything about such?

You can check the log via Event Viewer » Windows Logs » System, it should be under the Kernel-Power source.

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#5 2020-04-02 08:13

Biff
Member
Registered: 2020-03-30
Posts: 5

Re: Hibernation does not work?

In the log here
znsi6vb.png
this is shown:

A user mode process attempted to change the system status by calling the SetSuspendState or SetSystemPowerState API.

May be this was the try of Shutter to let the Notebook hibernate?

And here
0NpHEA2.png
this:

The Trusted Platform Module (TPM) device driver has a problem in the TPM hardware that can cause some applications that use TPM services to not run properly. Restart the computer to reset the TPM hardware. If you need further assistance, contact the computer manufacturer for more information.

And here
fEEjIPX.png
this:

The system was reactivated from the energy saving mode.

And here
hOPIrwT.png
this:

Start metrics have been reported by the firmware.

And here
W1VDAEg.png
this:

The system was reactivated from a standby mode.

Time in energy saving mode: 2020 - 03 - 29T21: 45: 00.514665800Z
Reactivation time: 2020 - 03 - 29T22: 49: 38.295446300Z

Wake Up Source: Timer - The scheduled task "NT TASK \ Microsoft \ Windows \ UpdateOrchestrator \ Universal Orchestrator Start" is running. To do this, the computer must be reactivated.

So may be this information shows that Shutter was not able to let the Notebook hibernate?

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#6 2020-04-02 08:57

den4b
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From: den4b.com
Registered: 2006-04-06
Posts: 3,024

Re: Hibernation does not work?

Biff wrote:

The system was reactivated from a standby mode.

Time in energy saving mode: 2020 - 03 - 29T21: 45: 00.514665800Z
Reactivation time: 2020 - 03 - 29T22: 49: 38.295446300Z

Wake Up Source: Timer - The scheduled task "NT TASK \ Microsoft \ Windows \ UpdateOrchestrator \ Universal Orchestrator Start" is running. To do this, the computer must be reactivated.

That is saying very specifically that the Windows Update task has reactivated (woke up) your computer from a standby mode (sleep or hibernation).

You will find that this is a common issue in Windows 10 if you Google it, and there are ways to prevent it.

An article that describes this issue:
https://www.extremetech.com/computing/3 … from-sleep

A list of ways to prevent Windows 10 from waking up your computer:
https://superuser.com/questions/973009/ … 10-desktop

As a first step, I would suggest editing the "UpdateOrchestrator" task in the Task Scheduler, disabling its ability to wake up your computer.

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#7 2020-04-02 10:55

Biff
Member
Registered: 2020-03-30
Posts: 5

Re: Hibernation does not work?

You will find that this is a common issue in Windows 10 if you Google it, and there are ways to prevent it.

Many thanks for the links! Very much to do and may be prone to errors I could do and may be deactivating the wake up function(s) prevents other functions to work, who knows. Is it not enough to prevent waking up just with that option I activated the last time(?):
io0gzh0.png

I started the Task Scheduler as admin.
LECCwKD.png
Didn't make it to deactivate or change the task, a message is shown (although the page one of your links lead to describes it very well):
opWaPHY.png
Meaning:

The user account under which you carry out operations is not authorized to deactivate this task.

The last days up to now the Notebook didn't start anyway without me wanting to. But may be beause there were no updates at that time. There were updates on the dates the Notebook was not woke up (after activating that option in Shutter):
17Vgdms.png

So maybe I could just leave it at the disable event setting in Shutter?

I have deactivated "Allow wake timers" in the "Power Options" anyway.

Last edited by Biff (2020-04-02 11:00)

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#8 2020-04-02 16:18

den4b
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From: den4b.com
Registered: 2006-04-06
Posts: 3,024

Re: Hibernation does not work?

Biff wrote:

Is it not enough to prevent waking up just with that option I activated the last time "Disable wake event" ?

So maybe I could just leave it at the disable event setting in Shutter?

I have deactivated "Allow wake timers" in the "Power Options" anyway.

It is hard to say for sure, because both options are ultimately interpreted by Windows in whatever way Microsoft deems appropriate.

With Windows, trial and error is usually the only way to find out if something will or will not work.

I would suggest to continue using both of these options, in Shutter ("Disable wake event" = ENABLED) and in Power Options ("Allow wake timers" = DISABLED), and see how it goes.

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#9 2020-04-02 19:02

Biff
Member
Registered: 2020-03-30
Posts: 5

Re: Hibernation does not work?

Alright, so I will do it. Thank you!

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