den4b Forum

Lrich

Member

Registered: Yesterday

Posts: 1

Shutter not working on HP ProDesk 600 G5 mini PCs

Hello,

We are currently using Shutter to automatically restart Dell laptops and it has been working fine; however, when we installed it on HP mini PCs it does not seem to work. All of the settings are the same between them and the Dell laptops, but when it comes time for the mini PCs to reboot, nothing happens. Could there perhaps be some kind of compatibility issue with HPs? Or maybe something about the mini PCs specifically that does not allow Shutter to work as it does on Dells?

Dell specs:
Processor    Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz (1.90 GHz)
Installed RAM    16.0 GB (15.8 GB usable)
System type    64-bit operating system, x64-based processor

Mini PC specs:
Processor    Intel(R) Core(TM) i7-9700T CPU @ 2.00GHz (1.99 GHz)
Installed RAM    8.00 GB (7.78 GB usable)
System type    64-bit operating system, x64-based processor

Any help would be appreciated, thanks in advance!

den4b

Administrator

From: den4b.com

Registered: 2006-04-06

Posts: 3,540

Re: Shutter not working on HP ProDesk 600 G5 mini PCs

Hello.

There is no compatibility issue with the hardware, as Shutter does not interact directly with the hardware for the reboot action, it is a purely an OS call.

The problem is most likely caused by some other application or service which prevents the computer from shutting down. This is a common issue. To counteract it, you can enable "Force applications to close upon reboot" option in the action configuration.

Alternatively, you may be able to find which application/service prevents the reboot by inspecting power related events in the Windows Event Viewer, but this may get quite technical.

For reference, see Shutdown or reboot action has no effect section in FAQ.

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