Refund Policy
Overview
We’re committed to making sure you’re happy with our software products. While we aim to provide a great experience, all purchases are generally final unless outlined in this policy. Any refunds will be considered thoughtfully at our discretion, based on the guidelines below.
End-user responsibility
It’s up to you to ensure you’re selecting the right software version for your needs, including checking compatibility with your system. Refunds won’t typically be offered for purchasing the wrong version or overlooking compatibility details, but we’ll review each case carefully at our discretion.
Refunds for technical issues
If you run into technical issues with our software that our support team can’t resolve quickly, you may be eligible for a refund. To qualify:
- Please submit your refund request within 30 days of purchase.
- Share details about the issue, like error messages or screenshots, to help our team troubleshoot.
- Give our support team a fair chance to fix the problem before requesting a refund.
Requesting a refund
To request a refund, reach out to our support team with your order details and a description of the issue. We’ll carefully review your request and let you know our decision. If approved, refunds will be processed to your original payment method within 5 business days of approval.
Non-refundable circumstances
We’re unable to offer refunds for:
- Changing your mind after purchase.
- Not verifying system requirements or compatibility before buying.
- Problems caused by improper installation, misuse, or modifications to the software.
- Purchases made more than 30 days before the refund request.
We reserve the right to deny refund requests that don’t align with this policy, but we’ll always review your case fairly.